Jones Healthcare Group

About Jones Healthcare Group

Jones Healthcare Group is a leading provider of innovative packaging, printing, pharmacy products and medication adherence solutions in both the healthcare and pharmaceutical industries. With over 100 years in the business and Jones Healthcare is an established partner for brands across North America and Europe, and beyond. 

The Challenges

As a global business, Jones Healthcare, their large asset library and distributed, remote teams were proving more and more challenging. There were issues with using outdated content, and the use of third-party services for transferring files, was leading to concern around security measures.

The Results

Since implementing their MediaValet DAM in 2020, the team has greatly improved their asset workflows. But further to that, they’ve seen a massive turnaround on both branding and security. With their DAM, Jones Healthcare has:

• Improved communication and brand consistency
• Enhanced internal and external collaboration
• Improved compliance with industry regulations

The Challenge: Clunky Systems

Pre-Covid, the team at Jones Healthcare was finding it challenging to distribute up-to-date content and assets across their organization and with their myriad partners.

The team was spending an excessive amount of time managing the growing library of digital assets and even more time trying to ensure the correct versions were being used (not always successfully). And then, they went remote – a catalyst for further disorganization!

Relying on third-party systems to transfer large files was not only clunky and ineffective, but it was creating a looming sense of concern around privacy, security, and compliance, especially when distributing sensitive information pertaining to major pharmaceutical brands.

They needed a new, more effective system, so they migrated to a MediaValet DAM, and they haven’t looked back since.

The Use Case: A Secure, Self-Serve System

With offices based across North America, the UK, and Spain, and many team members working entirely remotely, creating a centralized yet controllable library was the key to better collaboration, communications, and security.

The team at Jones Healthcare Group is using their MediaValet DAM in a multitude of ways:

Self-service library: The team usesMediaValet as a central platform for storing, organizing, and distributing digital assets. Incorporating a smart taxonomy supported by relevant metadata they’ve organized the library departmentally, ensuring employees have appropriate access to up-to-date content.

“It’s become a self-serve ‘brand central’. . . and it has empowered people to just find things on their own.”

Maintaining compliance and reputation management: Jones Healthcare is using the DAM to ensure that everything in the library is managed by the right people, but also offered to or made available to the right people.

Integration with Office 365 for single sign-on (SSO)is a crucial component of enhancing security and simplifying access, ensuring compliance with industry standards and safeguarding their reputation with major brands.

“Security is super important here especially when we deal with pharmaceutical or healthcare related assets. We do rely on media valet, single sign-on integrated with Office 365, and we know that it's secure.”

MediaValet Features for Success

Version Control to enhance operational: Using Version Control, Jones Healthcare has ensured that all team members have access to the latest versions of assets with detailed change logs. This feature has helped to exponentially streamline digital asset workflows.

“With Version Control, we can update something like the corporate master deck and check out the old one, check in a new one, but also put a note of what changed so that people now have access to the latest, but they know what is new in that presentation.”

Branded Portals for improved distribution: The team is using Branded Portals as “microsites” to ensure content shared outside the organization is secure yet easily distributed, and that content shared within the organization (like training materials) is up-to-date and accessible.

Expiry dates and SSO for security: Security requirements when working within healthcare and pharmaceutical industries are critical and Jones Healthcare uses both expiry dates and SSO to ensure they remain compliant.

Applying expiry dates to their regulated material and associated components ensures that expired assets will go out of service and be archived within the DAM.

Adobe and CI Hub plugin for better workflows: The team at Jones Healthcare uses the Adobe and CI Hub plugin to connect their working files from within Adobe Creative Cloud to the DAM.

“It's very helpful because you can change them on the go, and they're always connected. Having that connection is priceless!”

The Results: Communication, Collaboration, and Compliance

Since implementing their MediaValet DAM, Jones Healthcare have seen incredible improvements in their digital asset management, and it’s enabled them to achieve:

Improved efficiency and productivity: The team shared how MediaValet has enabled significant time savings when it comes to their asset management processes. They now have the ability to self-serve; metadata has facilitated much quicker retrieval times and SSO and custom permissions have enabled easier access across departments.

Better communication: “MediaValet has enabled the teams to collaborate and communicate more efficiently both internally and externally with other teams from overseas or distributors.”

Enhanced collaboration: Branded Portals, CI Hub, and more features have allowed the team at Jones Healthcare to improve their collaborative workflows and helped them to achieve more streamlined processes within and external to the organization.

Better compliance and security: MediaValet’s top-tier security standards help the team to better comply with industry regulations and have ensured the organization is better equipped to maintain security standards and manage their brand reputation.

Interested in how a MediaValet DAM could help your organization improve operations to achieve better branding, compliance, or collaboration? Reach out to a rep to learn more today!